Rehabilitation Case Management (RCM)

Rehabilitation begins with the tracking of injury details and is then split into a two-tiered management approach with a case manager responsible for returning an injured person to the workforce, and program management of each initiative used in a return to work plan.

Injury Recording

Injury details are used in all three SafetySuite elements to varying degrees. In RCM, tools are available to track medical certificates, absences, and a notes facility to organise each type of interaction associated with the management of the injury.

In IPS the details required for statistical analysis such as injury type, injury classification, body part, injury mechanisms, and agencies are recorded.

In CMS corporate code sets, based on the NOHSC codes, are mapped to each jurisdiction's values to allow for legislative compliance without compromising corporate analysis.

Rehabilitation Case

A rehabilitation case can be created for any logged injury (whether the injury is work-related or a personal injury). For each case, one or more rehabilitation programs may be established to handle each initiative to return an injured person to work.

Rehabilitation cases provide the ability to allocate responsibility for a rehabilitation coordinator to get a person back to work. While an internal person should always be accountable, the system also provides an option to select the details of an external provider to be the primary contact for rehabilitation.

SafetySuite allows the user to define a case status to assist in reporting and define the various periods a person may experience in the return to work lifecycle.

A person's Capacity to Work can be defined at a case level and through the use of standard SAP dynamic event functionality integrated into capacity to work values in the medical certificate and claim, to enable the management of a person with either a work related or non-work related injury.

On each case an Assessment can be created to drive the frequency of follow-ups or to highlight cases that may require extra attention.

Dates that can be linked to standard SAP monitoring of dates functionality are standard for "Expected RTW Date" as well as "Next Review Date".

Rehabilitation Program

Rehabilitation program allocates responsibility for a specific initiative. This may be physio, alternate duties, or any other item used to return a person to work. The system provides an option to select the details of an external provider to be the primary contact for rehabilitation.

SafetySuite allows the user to define a program status to consolidate progress to the case manager of each program. A detailed notes facility is also available to communicate the more subtle elements of a program. Program dates can also be linked to standard SAP monitoring of dates functionality.